FAQ
01. What is your Shipping Policy?
We offer free shipping on all orders within the United States for the first 30 days after purchase. This applies to orders shipped to the contiguous U.S. (excluding Hawaii and Alaska). After the first 30 days, standard shipping rates will apply.
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Processing Time: Orders are processed and shipped within 24 hours after payment is received.
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Delivery Time: Orders within the U.S. typically arrive within 5 business days. However, delivery times may vary depending on your destination.
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Shipping Location: We currently ship within the United States from Miami Beach, FL.
02. Can I Change My Shipping Address?
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If you notice that you’ve entered your shipping address incorrectly, please contact us within 24 hours via email at support@mamobag.com to provide the correct address. After 24 hours, we cannot guarantee that we can update the address before shipment.
03. Can I Cancel My Order?
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You can cancel your order within 24 hours of placing it. If you cancel within this time frame, we will refund your money to your original payment method within 2 business days. After 24 hours, cancellations cannot be processed as the order is likely to have already been shipped.
The shipping rate is $15, and it can go up depending of your choice for shipping time. If you buy more than $300 US dollars your shipping will be free.
04. Do you Offer International Shipping?
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At this time, we only offer shipping within the United States. We do not ship internationally.
05. How Do I Care for My Mamobag?
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To keep your Mamobag in the best condition, please follow these care guidelines:
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Hand wash only using cool water.
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Use mild detergent—choose a gentle, non-abrasive soap.
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Spot clean specific stains with a soft brush and soap.
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Protect tassels and straps by tucking them inside the bag before washing.
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Air dry your bag flat or hung to dry. Avoid using direct heat sources like dryers or radiators.
06. What is Covered by the Mamobag Warranty?
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Your Mamobag comes with a 3-month warranty from the date of purchase. This warranty covers issues with the bag’s threads or seams. Please note:
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Normal Handmade Variations: Small threads coming out from the fabric are part of the handmade process and add to the bag's unique beauty. This is normal and not covered by the warranty.
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Damage Not Covered: The warranty does not cover damage caused by sharp objects, rough handling, or contact with items that could cut through the fabric.
7. How Can I Contact You?
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If you have any questions or concerns, feel free to reach out to us at support@mamobag.com We’re happy to assist you!
Shipping policy
ping PolicyFree Shipping on All Orders for the First 30 Days!We’re excited to offer free shipping on all orders within the United States for the first 30 days after purchase. This offer applies to all orders shipped to the contiguous U.S. (excluding Hawaii and Alaska). After 30 days, standard shipping rates will apply.
Processing Time: Orders are processed and shipped within 24 hours after payment is submitted.
Delivery Time: Orders within the U.S. will typically arrive within 5 business days.
Delivery times may vary depending on the destination.Shipping Address:We ship from our location in Miami Beach, FL, and currently only offer shipping within the United States.Address Correction:If you notice that you’ve entered your shipping address incorrectly, please contact us within 24 hours via email at support@mamobag.com to provide the correct address.
After 24 hours, we cannot guarantee that the address can be updated before shipment.
Order Cancellation:You have 24 hours from the time of order to cancel your purchase. If you cancel within this time frame, your money will be refunded to your original payment method within 2 business days. After 24 hours, we are unable to process cancellations as the order will likely have already been shipped.For any questions or concerns about shipping, please reach out to us at support@mamobag.com
Care of mamobag
To ensure your Mamobag remains in great condition for years to come, please follow these care guidelines:Hand wash only: This is the safest method to preserve your bag’s integrity.
Cold water: Use cool water to avoid color fading.Mild detergent: Choose a gentle, non-abrasive soap to clean your bag.
Spot cleaning: If there are specific stains, gently dab them with a soft brush and soap.Protect tassels and straps: Tuck the tassels and straps inside the bag before washing to prevent any damage.
Air dry: Lay your bag flat or hang it to air dry completely. Avoid direct heat sources like dryers or radiators.
Warranty
Warranty InformationYour Mamobag comes with a 3-month warranty from the date of purchase. This warranty covers any issues with the bag's threads or seams.
However, please note: Some Mamobags may come with small threads coming out from the fabric. This is normal and a part of the handmade process. Remember, Mamobags are artisan-crafted pieces, and the slight threads are part of the garnish and the artistry of the bag. This adds to the unique beauty and history of each Mamobag.
The warranty does not cover damage caused by sharp objects or items with edges that could cut through the fabric.
Be sure to store your Mamobag properly to avoid contact with objects that could cause damage.Since your Mamobag is made from delicate textile materials, it’s important to handle it with care to ensure its longevity.For any questions or issues with your Mamobag, feel free to contact us at support@mamobag.com